Shipping Policy

Last Updated: August 2026

We are committed to providing a smooth, reliable, and transparent delivery experience for customers throughout the Kingdom of Saudi Arabia.

Please read the following Shipping Policy carefully before placing your order.

1. Shipping Availability

We currently offer delivery across the Kingdom of Saudi Arabia, subject to the serviceability of the customer's address and the availability of the selected delivery service.

Some remote or restricted areas may require additional delivery time.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is successfully placed and payment is confirmed.

During major sales campaigns, public holidays, Ramadan, Eid periods, or other high-demand periods, order processing may take longer than usual.

Once your order has been dispatched, you will receive the available shipment/tracking information through the contact details provided at checkout.

3. Delivery Time

The estimated delivery time within Saudi Arabia is generally:

5–12 business days after dispatch.

Delivery times are estimates and may vary depending on:

• Customer's location

• Courier availability

• Product availability

• Weather conditions

• Public holidays

• Peak shopping periods

• Customs or regulatory procedures, where applicable

• Circumstances beyond our reasonable control

The estimated delivery date or delivery arrangement applicable to your order will be communicated where required.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

If free shipping is offered on a particular product, campaign, or order value, the applicable conditions will be displayed on the store.

The customer will not be charged undisclosed delivery fees after completing the order, except where an additional charge is specifically permitted and communicated in accordance with applicable requirements.

5. Order Tracking

Where tracking is available, customers will receive a tracking number or tracking information after their order has been shipped.

Tracking information may take some time to become active after the courier receives and scans the shipment.

Customers can use the provided tracking information to monitor the progress of their shipment.

6. Delivery Attempts

The courier may attempt to contact the customer using the phone number provided during checkout.

Customers are responsible for providing:

• Correct full name

• Valid Saudi mobile number

• Complete delivery address

• City and district

• Any relevant building, apartment, or delivery instructions

Incorrect or incomplete information may result in delivery delays.

If the courier is unable to deliver the order because the customer cannot be reached or the provided address is incorrect, additional delivery arrangements may be required.

7. Delayed Shipments

We make reasonable efforts to deliver orders within the estimated delivery period.

If an unexpected delay occurs, we will make reasonable efforts to inform the customer and provide an updated delivery status where possible.

If delivery is delayed beyond the applicable period agreed with the customer or required under applicable Saudi e-commerce regulations, the customer's applicable cancellation and refund rights will be respected.

8. Lost or Damaged Shipments

If an order appears to be lost or significantly delayed during transit, please contact our customer service team as soon as possible.

If a package arrives visibly damaged, customers are encouraged to inspect the package before accepting it where possible and report any issue immediately.

If the product is defective, damaged, or does not match the agreed order, the customer may have applicable rights under Saudi consumer protection and e-commerce regulations.

9. Incorrect Address

Customers are responsible for ensuring that the shipping information entered during checkout is accurate.

If an order has already been shipped and the customer provides an incorrect or incomplete address, delivery may be delayed and additional delivery arrangements or charges may apply where permitted.

If the shipment cannot be delivered because of incorrect customer-provided information, we will work with the customer and courier to determine the available solution.

10. Cash on Delivery

If Cash on Delivery (COD) is available for a particular order or location, the applicable COD option and any related charges will be displayed during checkout.

Customers should ensure that they are available to receive the shipment and pay the applicable amount when the courier arrives.

11. Multiple Products in One Order

If an order contains multiple products, the products may be shipped separately depending on product availability, warehouse location, supplier, or courier arrangements.

In such cases, customers may receive more than one shipment or tracking number.

12. International / Supplier Fulfillment

As a dropshipping business, certain products may be fulfilled through third-party suppliers or fulfillment partners located outside Saudi Arabia.

This may affect processing and delivery times.

Where a product has a different estimated delivery period, the applicable estimated period will be communicated on the product page, checkout page, or order confirmation.

13. Customs, Duties and Regulatory Charges

For products fulfilled internationally, customs clearance or other regulatory procedures may affect delivery time.

Where any applicable customs duties, taxes, or government charges are imposed by the relevant authorities and are legally payable by the customer, the customer may be responsible for those charges where clearly applicable and disclosed.

We will not intentionally misrepresent the value, nature, or description of products for customs purposes.

14. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact our customer service team as soon as possible.

Cancellation requests are not guaranteed after an order has entered processing or has already been shipped.

Where cancellation is legally available, the order will be cancelled and the applicable refund will be processed according to our Refund & Return Policy and applicable Saudi regulations.

15. Delivery Acceptance

Customers should verify that the delivered shipment corresponds to the order and that there are no obvious issues before confirming receipt where the courier's process requires confirmation.

Saudi Ministry of Commerce guidance states that a delivery confirmation code provided to the courier can constitute confirmation that the shipment was received properly; customers are therefore encouraged to check the shipment before providing such confirmation.

16. Customer Support

If you have any questions regarding your shipment, delivery status, or an unexpected delay, please contact our customer service team.

Customer Service:
[Add WhatsApp Number]

Email:
[Add Customer Service Email]

Working Hours:
[Add Working Hours]

Please include your order number when contacting us so that we can assist you more quickly.

17. Important Notice

This Shipping Policy is intended to provide clear information about our delivery procedures and customer responsibilities.

Nothing in this policy is intended to limit or remove any mandatory consumer rights available under the applicable laws and regulations of the Kingdom of Saudi Arabia.

Our store also maintains separate Return & Refund, Privacy, Terms & Conditions, and Customer Complaint policies where applicable.

We reserve the right to update this Shipping Policy when necessary to reflect changes in our shipping arrangements, business operations, or applicable regulations.

Last Updated: August 2026